Our policy:
Contact us within 7 days of receiving your order if you have an issue. We will assess each case individually and do our best to help.
How to contact us:
WhatsApp us with your order number and describe the issue. We respond within a few hours.
Unopened products:
If you receive your order and have not opened it, contact us within 7 days to arrange a return.
Damaged or wrong item:
Photograph it immediately and send the photo via WhatsApp. We will arrange a replacement or refund.
Used products:
We assess requests for used products on a case by case basis. Contact us and explain your experience.
We do not accept returns for:
- Reactions caused by failure to patch test
- Orders where COD was refused at the door
- Personal preference after extended use
Note: These products contain active ingredients. Skin reactions can occur. Always patch test before full use. If you experience a reaction, stop use. This does not automatically qualify for a return — contact us and we will help.